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The most successful Provider-Customer relationships have both sides doing their best to communicate effectively, and fulfill their responsibilities. Landmark’s responsibility on every order is to do Whatever It Takes for a Landmark Level of Service. Customers have bedrock rights in the process, but also serve an important role in creating a successful relationship:
The customer has the right to:
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Refuse delivery of any and all equipment or supplies.
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Expect that all information will be kept in strictest confidence.
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Have prompt delivery and be fully informed on the use, and care of all Landmark Healthcare equipment in their home.
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Expect all equipment to be clean and in good repair.
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Have any questions answered promptly, correctly and courteously.
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Expect a resolution to any problem or complaint.
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Know that if he/she is found unresponsive, Landmark Healthcare policy is for staff to call 911 for emergency medical intervention.
The customer has the responsibility to:
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Follow instruction in care and use of all equipment.
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Assist Landmark in the procurement of any documents required to meet their insurance reimbursement or other document requirements.
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Keep Landmark informed of any change in address, doctor, insurance carrier or prescription.
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Order supplies or refills on a timely basis to accommodate reasonable delivery.
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Have someone at home on the day delivery is scheduled.
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Pay all invoices that are due; not covered by their insurance.
Landmark provides Infusion Therapies & Home Medical Equipment directly to Patients in homes and facilities across North Texas, including IV drugs, equipment, supplies, nursing and administration services.
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We work with our Patients' Doctors to develop individual IV treatment plans that maximize the effectiveness of Home Infusion Therapy, and our staff is expert at orchestrating complex Infusion Therapies in the home.
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Our sterile medications and nutrition are prepared in USP-797 Cleanrooms under stringent requirements, compounded by highly trained Infusion Technicians, and supervised by experienced Clinical Infusion Pharmacists.
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We fully manage Patient orders from intake, through delivery, and all the way to the end of therapy. Our signature Landmark Level of Service means we are available 24 / 7 to coordinate with our Patient & Referral Customers to help achieve the best possible outcome for their Plan of Care.
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Our four main Customers we serve:
Infusion Therapies
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Anti-Infectives
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Nutritional Support
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Inotropic Agents
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Clinical Care Management
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Medical Equipment and Supplies
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Infusion Pumps & IV Supplies
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Enteral Pumps & Formula
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Negative Pressure Wound Therapy Pumps
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Home Medical Equipment
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the Patient receiving the Equipment or Infusion, and their Caregivers,
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Prescribing Physicians, and their Clinical Staff,
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Other Integrated Care Providers involved in managing the care of our Patients, and
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Health Insurance Payers seeking quality homecare providers.
Landmark Healthcare, Inc. was formed in 1999 and has processed over 340 thousand orders for over 84 thousand Patients in North Texas (as of August 2020). Our mission is to help discharge Patients to their homes on a timely basis, and provide ongoing home support for their Physician's plan of care. We fully coordinate our orders with clinical referrals, home health, Patients, and Caregivers. Our USP 797 sterile compounds are prepared under the supervision of experienced Clinical Pharmacists, and we set up medical equipment at the home or facility setting. We provide full training and support for our products 24 / 7 / 365.